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Showing posts with label Online business. Show all posts
Showing posts with label Online business. Show all posts

Friday, 2 March 2018

Why You Should Reconsider Twitter for Ecommerce Marketing and 10 Ways to Do It


Are the days of Twitter marketing over, especially in the light of stiff competition?
With over 100 million active daily users sending over 500 million Tweets a day, Twitter is no doubt a major marketing pathway to consider.

eMarketer predicted that 70.7% of US companies will use Twitter for marketing in 2017. This figure may rise.

Source: eMarketer
Whether you’re an individual or a business entity, Twitter can help you improve your productivity or profit margin if done rightly.
Below are ten reasons to reconsider Twitter today.

10 Reasons to Reconsider Twitter Today
    Over 1 billion registered users
    Over 328 million monthly active users
    Over 100 million daily active users
    Over 500 million Tweets sent per day
    54% of users earn more than $50, 000 a year at least, etc
    It is available on web, iOS, and Android
    61% of consumers say Twitter impacts holiday tech shopping decisions more than TV and magazine
    74% of people on Twitter follow SMBs to get product updates
    74% of 2013 Fortune 500 companies had a corporate Twitter account
    Twitter adoption among US fashion brands was 94% in 2015

Now that you know why, here are

10 Ways to Maximize Twitter Marketing

1.     Username

Your Twitter username is your identity or name. That’s what your followers type when sending:
    @replies
    Mentions and
    Direct messages (DM)
It also forms part of your profile URL.
Choosing a wrong or unbefitting username could send wrong signals about you or your business.
Choose usernames that
    contain relevant e-commerce keywords
    are easy to pronounce or spell
    are not too long
    you can brand
    will allow you to scale with growth
Always remember that by their usernames you shall know them.

2.     Header Photo

They say a picture speaks a thousand words, in other words a picture can almost summarize this entire blog post. So for you, what would that one picture that speaks a thousand words about you or your business look like?

For businesses this could depend on your customer base. B2B customers are more formal, anything less could mean loss of sales, and vice versa.

Here’s an example of a good Twitter header photo by Nordstrom:

Your header photo could contain your
    Logo
    Colors
    Products
    Headquarters
    Happy staff/customers
    Testimonials etc


3. Twitter Bio

Before some influencers follow you or follow you back, they glance at
your Twitter bio. What does yours say about you, your experience or expertise? Is it convincing enough to earn a follow or follow back?

Below is Neil Patel’s Twitter bio:



                           Source: Twitter (screenshot)


Note his experience, social proof, follow count, website URL and YoB.
You have 160 characters to sell yourself or business which should mention
    Your business or industry vertical
    Relevant keywords
    Social proof
    Relevant statistics
    Your business URL
    A call to action etc

4. Home(Timeline)

This is like your Twitter homepage, where people arrive when they click on your Twitter profile.
It displays your
    Full name
    Username
    Twitter bio
    Location
    DoB
    Follow count
    Number of Tweets, Media and Likes
    Tweet to field

Here’s an example of a Twitter home or timeline:


5.     Followers/Following/Follow Count

A high number of relevant engaged followers can boost your personal brand or business.

To organically grow your following do the following:

    Follow relevant accounts (double check their Twitter bio before following back: irrelevant feeds from their Tweets can hurt your business)
    Who to follow recommends influencers you may want to follow
    You might also want to follow suggests people/accounts similar to the ones you’ve followed
    Like other people’s Tweets
    Retweet other people’s Tweets
    Tweet relevant stuff at regular intervals
    Include your Twitter handle in your author bio if and when you guest post

Here’s Amazon’s follow count as of October 11, 2017:


6.     Notifications

“You will now receive notifications when XYZ Tweets”, that’s the message you get when you click the star icon next to XYZ’s DM, and follow icons. It means whatever they Tweet will show up on your timeline.
If relevant and useful, other people will likely Retweet and follow you. If harmful, it may dent your timeline and hurt you or your business.
Be prepared for steady stream of Tweets and Retweets from the people/accounts you receive notifications from
Do the following:
    Research before following
    Mute notification sounds if you wish
    Ask your followers to turn on notifications so as to receive your product/other Tweets, e.g. new product alerts, promos, discounts etc

7.     Tweets/Retweets/

Number of Tweets is an indication of how long or how frequently an account has been Tweeting. Many influencers and thought leaders tend to Tweet a lot.

Over 500 million Tweets are sent daily!

Realizing that many followers have subscribed to your notifications should affect the quality and quantity of Tweets and Retweets you put out.

If likes, replies, and Retweets of your Re/Tweets are consistently low, it could mean you’re Tweeting irrelevant or unhelpful stuff, or perhaps they think you Tweet too much.

With Tweeting, it should be quality over quantity, follower interaction and engagement would hint you.

Your Tweet activity dashboard gives you relevant insight into just how your Tweets are performing.

Click on a Tweet and click on VIEW TWEET ACTIVITY. Here’s how mine looks for an old Tweet:
8.     Direct Messaging

On following some accounts you get an instant DM (Direct Message), some thanking you for the follow and suggesting you connect on other social platforms.
If you use DM prompts try not to be too salesy. It turns new followers off when you try too hard too fast to make a sale.
If you run a business, think of your DM as a sales funnel, connect before you try to convert, social always comes before commerce in social commerce.

Say “hi” before you say “buy” or they’ll say “bye”.
Below is an example of a good DM.
A good DM should:
    Be friendly
    Be short, simple, and to the point
    Be about the follower/customer
    Include a call to action
    Include a question to prompt an answer in response
9.     Mentions

When you mention others Twitter notifies them, they take note of you and are likely to reciprocate the gesture. Just make sure it is natural and not fake or forced.

A good mention from the right source can send new followers and potentially new business your way, as each mention shows up in their timeline and followers feeds.

A mention = @ + username within a Tweet
e.g. “Some awesome summer specials sorted by @e-storefinder”

Good mentions should include:
    Correct username
    Relevant praise
    Link to article containing more detail
    Short and simple description within Tweet

Maximize each mention you get.

10.      Mixed Media

Using mixed media enhances your Tweets, increases reads, likes, Retweets, overall interaction, and engagement.

Businesses and individuals can include a lot of images, videos and GIFs to make up for Twitter’s 140 characters only policy. A lot more can be said via photos, videos and GIFs plus words can still be embedded in them.


CONCLUSION:
Whether you're a business or person, mastering the basics of Twitter can improve your business profits and help you increase productivity when applied rightly.

Author Bio:
Amos Onwukwe is an AWAI trained eCommerce B2B/B2C Copywriter featured in eCommerce Nation, eCommerce Insights, Understanding Ecommerce, Floship, Huffington Post among others. 

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Monday, 19 February 2018

Important optimization hacks for ecommerce customer retention


optimization hacks for ecommerce customer retention
1.Useful conversion rate optimization hacks

Conversion rate optimization is the process by which business people increase the percentage of consumers who visit their websites. This can be done to achieve a desired goal on the website. The process entails optimizing the landing pages and the overall website by the use of real time analytics. That will enable to turn the people who visit your page to be customers. Below are some effective hacks that can increase conversion rates.

2.Increase in page speed

It is important for the speed of your page to be high. This will enable more visitors to use it without getting agitated. Even a one second delay in the speed of the website can result in 7% reduction in conversion. This is because low speeds can be annoying and consumers will often avoid slow websites.

3.Right placement of the logo

This is a factor that is often overlooked but the placement of the logo has a significant effect on the conversion rate. For example, Comscore.com increased their conversion by up to 69%. They did so by just changing the position of the logo and placing it where customers did not feel bothered by it.

4.Keep the homepage simple

The homepage should not be too difficult for the users to comprehend. They will avoid visiting your website. According to https://websitebuilder.org/
,  For example, The Weather Channel simplified their homepage and their conversion went up by 225%.
5.Make the navigation user friendly

The navigation of the site should be easy for the visitors to use. If the navigation is too difficult for them, they will simply visit another web page. Making the navigation user friendly by using The Olympic Store increased the conversion rate by 7.74% by making the navigation user friendly. When the navigation is not user friendly, the organization will make their customers or prospective customers roll over to their competitors.

6.Use live chat

The use of live chat in this modern era has been found to significantly increase the conversion rate. For example,  intuit.com increased the conversion rate by 20% and that led to an increase in sales by 211%. This happened after adding a live chat to the web page. This is because the level of interaction between the brand and consumers feels more personal and that is what consumers like.

7.Offer free shipping

According to the psychology of consumers, most of them hate shipping charges. Even when the shipping charges are low, some consumers may opt to not buy the product because of the extra costs of shipping. Therefore, offering free shipping is an efficient method of increasing conversion. For instance, Nuface increased their orders by 90% when they decided to offer free shipping to their customers.

8.Add contacts numbers

It can be frustrating to a consumer who wants to make an urgent enquiry to a brand but they do not have a contact number on their website. The fastest way to communicate is through a phone call and if a website does not have a contact number, the brand may lose out on many potential customers. Flowr for instance increased their conversion by 5% when they added their contact number to their homepage.
Conversion should be the ultimate goal of a business online. Your website may have the best design and crazy traffic but it does not generate enough leads. The good thing is that the above hacks are essential in increasing conversion.

Author bio
Karthik Reddy, Community Manager at Websitebuilder, is the author of India’s Number 1 travel blog. Having an MBA in computer science he once decided to get away from the office desk life and take the breathtaking journey of traveling the world. He is eager to use the sociability of the web to inspire others. A passionate traveler and photography enthusiast he aspires to share his experiences and help people see the world through his lens.

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